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hair salon in richmond

Our Policies

Appointment Time

We kindly ask that clients arrive a few minutes before or at their scheduled appointment time.  Due to our scheduling, if you arrive more than 10 minutes past your scheduled time your service provider may need to reschedule your appointment in order to not penalize the client after you.  If you think you will be running behind please just call and let us know as soon as possible and we will be able to let you know if we can still accommodate you for your appointment.  We know how important everyone's time is which is why we do our best to run on schedule and notify clients if unfortunately a staff member is running behind and we hope you will do the same.

Rescheduling & Cancellations

If you need to reschedule or cancel an appointment we ask that you call 804-288-1188 and inform the front desk with at least 48 hours notice.  A credit card is required for future bookings after an appointment is cancelled or rescheduled without notice. 

Brazilian Blowouts

For Brazilian Blowout appointments  a $50 deposit must be paid at time of booking which will then be deducted from the cost at the time of the appointment.  Due to the length of the service we ask for at least 48 hours notice when cancelling or rescheduling.  Appointments cancelled or rescheduled with less than 48 hours notice will result in the loss of the deposit.


To ensure a relaxing environment for our clients we ask that you please leave children who are not scheduled for an appointment at home. Children's haircut pricing is reserved for children under 12 years old and does not include a wash or blow-dry.  Due to the complexity of the cut, length/thickness of the hair, or the addition of a wash or blow-dry the price of the service may increase.  We promise to inform you of any possible change in price at the beginning of the service.     

Service Satisfaction

We always want our clients to be 100% satisfied with their services.  If you are not 100% satisfied we ask that you please notify us within 5 days of your original service date so that we can correct any issue you may be having free of charge.  Issues reported after 5 days may not be immediately eligible for complementary correction but will be considered on a case to case basis.       

We gladly accept unopened products within 30 days of receipt for a full refund.  After 30 days unopened products may be returned for store credit. Open products are not eligible for returns.